Terms and Conditions


Our Policy

We want you to be pleased with your purchase, but if you are not entirely satisfied, you may return the items, provided they are unsused and in their original packaging. Outbound delivery charges are non refundable. Call or email within 30 days to arrange return or exchange of unwanted goods. Faulty items can be returned at any time during their warranty period. Errors and Omissions excluded.

 

Delivery

We aim to despatch all orders within 3 working days of payment confirmation (unless otherwise notified), however IRCS cannot be held responsible for any delays caused by circumstances beyond its control. All orders received outside normal working hours (Monday-Friday 8.30am till 4pm) will be processed the next working day. All orders received during bank holidays will be processed on the next available working day.
We will despatch all goods via a courier service. Items returned are at senders expense.

 

Returns

All returns must be arranged through the sales office who will issue a returns number. A minimum of 20% restocking fee will be charged if items have been used or misused. Items returned are at your expense, and your responsibility while they are in transit.

 

Faulty or damaged goods.

Items damaged in transit can be returned only if you have signed for the consignment as damaged or unchecked and notify the office within 24 hours of receipt, please have your consignment details ready. Faulty items can be returned at any time during its warranty period. Return packaging is the responsibility of the customer.

 

Warranties.

All items are covered under Ikusi Velatia warranty and warranty periods can be checked at admin@irugasa.net. Battery warranty is 30 days max. The report defective goods please quote your invoice number.

 

Payment.

All items bought on this web shop must be paid for in advance via credit/debit card and orders will not be processed until the payment has cleared. IRCS distributors may use this site but no discounts will be applied on their orders.

IRCS reserve the right to change this policy at its own discression.

IRCS is a Limited Company with ISO 9001 accreditaion.



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